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Shannon AI Voice Workforce · Available now

The AI Voice Workforce That Never Guesses

EU-native, self-hosted AI voice workforce for regulated businesses. Grounded in your data. Enforced in code. Compliant by architecture.

Shannon is not a SaaS platform. There is no shared infrastructure, no vendor data access, and no per-minute billing to a platform you don't own. Shannon also works on the business phone number you already have, no need to switch.

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what's relevant

the evidence

what's allowed

one governed answer

Engine 1 · Knowledge graph

Your products, policies, and regions, held as entities and relationships

Engine 2 · Grounded retrieval

Real source documents attached as evidence to every answer

Engine 3 · Policy engine

Your business rules applied to every response, on every call

Shannon · One governed answer

Every answer is

Grounded · consistent · fully auditable

Facts, sources, and the policy that authorised the reply, all recorded.

The Live Demo

Shannon, in its own words

The live demo runs on its own environment, which is not responding at the moment. Everything below still describes exactly what it does.

The live demo is temporarily unavailable. It is usually back within a few minutes, so it is worth another try shortly.

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EU AI Act Ready

GDPR by Architecture

Data Never Leaves the EU

Rules Enforced in Code

Your Own Private Server

The Problem

Sound familiar?

Your current IVR loses 67% of callers before they get an answer.

Your last AI pilot quoted the wrong figure and someone noticed.

Your legal team blocked the SaaS voice tool because the data went to the US.

Shannon was built for exactly this.

The Five Pillars

Five commitments, built into the architecture

No Guessing

Every figure Shannon speaks comes from your knowledge graph, not the AI's best estimate.

Rules in Code

Business rules, escalation triggers, and compliance logic are enforced in Python, not in a prompt.

EU Native

The entire inference chain stays inside the EU: every component runs on EU infrastructure or EU-region endpoints.

Your Private Server

Every client gets their own dedicated private server, maintained by Triskelion. Full ownership on your own infrastructure is available too.

Audit Ready

Consent state machine with an append-only evidence log. Every decision is traceable, EU AI Act built in.

How It Works

What happens on a call

Answer

Shannon answers instantly, identifies the caller, and walks them through consent in their language.

Find the Answer

Shannon queries your knowledge graph and policy documents for the exact answer, not a paraphrase, not an estimate. The number comes from your data.

Act or Escalate

Shannon books the appointment, files the claim, updates the record, or transfers to a human with full context if the situation requires it.

Every number it says comes from your data. Every rule it follows is written in code.

A Worked Example

One call, worked through end to end

Here is how a single call runs from question to answer: Shannon resolves the caller to a real account, walks the knowledge graph, retrieves the source evidence, and checks policy before a word is spoken.

What the caller hears

Hi, I'm heading to Germany for work next month. Does my plan cover me there?

I can check that. Could I get your policy number, or the phone number on the account?

Sure, it ends in 4482.

Thanks. You're on the Business Travel Plus plan. That covers business travel across the EU, including Germany, for stays up to 90 days. Would you like the full policy wording by email, or a transfer to an advisor?

What runs behind it

Resolve

Matched the caller to account …4482 on the Business Travel Plus plan.

Traverse graph

Found Germany under the EU business-travel coverage rules.

Retrieve

Pulled clause 4.2, “International Coverage,” from the policy document.

Policy check

Confirmed the disclosure rule: cite the source, then offer a human handoff.

Log

Saved the account, clause, and rule used, ready for audit.

Illustrative example call. Once configured for your business, Shannon answers from your own knowledge graph, documents, and policies.

A Different Category

Shannon is not a better version of what already exists. It is a different category.

Capability	Legacy IVR	SaaS Voice Tool	Shannon
Callers who get a real answer	~33%	~60%	Early internal testing shows ~90% correctness*
Data stays in the EU	Yes	No	Yes
Never hallucinates figures	Yes	No	Yes
EU AI Act ready	No	No	Yes
Rules enforced in code	No	No	Yes
Your own private server	No	No	Yes, maintained by Triskelion or deployed on your own infrastructure
Not a SaaS platform	Yes	No	Never.

* Based on early internal testing, not yet independently verified. Independent benchmark testing is underway, and full results will be published when complete.

Who It's For

Built for industries where the wrong answer has consequences

Financial Services

Policy queries, account servicing, eligibility checks, answered accurately, in compliance, without a hold queue.

Insurance

FNOL intake, claims status, coverage questions, grounded in your actual policy data, every time.

Healthcare

Appointment booking, triage routing, patient information, with consent handling built to EU standards.

Legal

Intake qualification, appointment booking, document requests, handled before a fee earner picks up the phone.

Utilities

Outage reporting, billing queries, disconnection policy, enforced by code, not by hoping the AI gets it right.

Compliance As Engineering

Transparency you can hand to an auditor, not a shrug

The EU AI Act asks one thing of deployers above all: can you explain and control what your AI does? Most products answer with documentation. Shannon answers with architecture.

Built In, Not Bolted On

Hand over a recorded path, not a shrug

Transparency notices, human-oversight points, and logging live naturally in the policy layer. When a DPO or auditor asks why Shannon said something, you hand them a recorded path: the graph facts used, the documents retrieved, and the policy that fired.

Get in Touch

Callers are clearly informed they are speaking with an AI
Every call has a defined path to a human
Transparency notices and human-oversight points are built into the policy layer
The graph facts used, documents retrieved, and policy that fired are logged for every call

Contact

Let's build the future together.

Whether you're exploring your first AI initiative or looking to scale existing capabilities, we'd love to hear from you.

info@triskelionaisystems.com

Location

Galway, Ireland

Tell us what you want AI to change.

Share the business problem, workflow, or pilot idea. We will reply with a practical next step.

Prefer email? Reach us directly at info@triskelionaisystems.com