One assistant for every role on the floor.
Operators, maintenance engineers, quality teams, planners, and buyers all ask different questions, and need answers from different documents. Triskelion builds a purpose-built AI assistant for each role, grounded in your own SOPs, datasheets, and history, from the production floor to the sales desk.
What makes manufacturing support hard to get right
- Operators and engineers lose time hunting through folders, binders, and shared drives for the right SOP, drawing, or spec
- Unplanned downtime starts with guesswork about error codes and causes before maintenance is even called
- Technical spec, certification, and RFQ questions from distributors and buyers pile up in the same inbox as everything else
- Institutional knowledge lives in a handful of experienced staff, and every retirement or shift change puts it at risk
Built around your real conversations
Grounded technical answers
Spec, tolerance, material, and certification questions are answered from your current datasheets and CAD documentation, with citations, so a buyer gets an accurate answer without waiting on an engineer.
RFQs qualified and routed instantly
Incoming RFQs are captured with the buyer's spec sheet, scored by order size and urgency, and briefed straight to the right regional sales rep instead of sitting in a shared inbox.
Lead time, stock, and spare parts lookups
Buyers and distributors get real-time answers on stock, lead time, and spare parts availability across plants, without a call to the front desk.
Always current
Work instructions stay in sync with the latest SOP
Higher yield
Fewer mistakes from outdated or inconsistent answers
Faster
RFQ-to-quote turnaround
One assistant for every role on the floor
Rather than one generic AI chatbot, think of this as a set of purpose-built Manufacturing Assistants, each solving one specific operational job: a Production Breakdown Assistant, a Maintenance Assistant, a Quality Assistant, an Operator Assistant, an Engineering Knowledge Assistant. Framed this way, a plant manager understands the value immediately, without needing to know anything about AI.
Production Breakdown Assistant
Operations and maintenance teams
When a line stops unexpectedly, every minute of guesswork is a minute of downtime. This assistant asks the right questions immediately and gets maintenance moving faster.
Asks the operator
- Which machine stopped?
- What error code is displayed?
- When did the issue start?
- Which product is running?
- Has this happened before?
Then it
- Searches maintenance history for similar incidents
- Suggests approved troubleshooting steps
- Recommends safety checks
- Notifies maintenance automatically
- Generates a breakdown report
It does not decide repairs. It supports the maintenance team with information, so they can act faster.
Production Floor Assistant
Operators and production staff
Instant, approved answers on machine setup, torque specs, assembly steps, tool selection, and required PPE, pulled from your real work instructions. This is the assistant demonstrated below.
- "What is the torque specification for this component?"
- "What PPE is required for this task?"
Maintenance Copilot
Maintenance engineers
Searches equipment manuals and repair history to surface the right spare part number, wiring diagram, or procedure, and drafts the work order.
- "Find the spare part number for this pump seal."
- "Summarise the last three repairs on Line 2."
Quality Assistant
QA and quality engineers
Walks teams through quality procedures and inspection checklists, compares defect images, and drafts CAPA and NCR documentation for review.
- "Compare this defect against the reference image."
- "Draft a CAPA summary for this non-conformance."
Production Planning Assistant
Production planners
Reviews the schedule for bottlenecks and resource conflicts and suggests alternative sequences and completion estimates. The planner stays in control of every change.
- "Where are this week's schedule conflicts?"
- "Suggest an alternative sequence for Line 3."
Operator Training Assistant
New operators
A digital trainer new hires can ask directly, reducing how much a shift depends on its one or two most experienced operators.
- "How do I run this machine?"
- "What mistakes should I avoid on this line?"
Engineering Knowledge Assistant
Process, manufacturing, and design engineers
Searches SOPs, work instructions, drawings, PFMEA, control plans, and risk assessments in seconds, instead of dozens of shared folders.
- "Find the latest control plan for this part number."
- "What changed in the last engineering change request?"
Production Reporting Assistant
Production managers
Generates production summaries, downtime and scrap reports, yield analysis, OEE summaries, and shift handover notes automatically after every shift.
- "Generate today's OEE summary."
- "Draft the shift handover notes."
Customer Support Assistant
Manufacturers and distributors
Answers order status, installation, warranty, spare parts, and technical spec questions from your ERP or CRM data.
- "Where is my order?"
- "What's the warranty on this part?"
Supplier Documentation Assistant
Procurement teams
Compares supplier quotations and specifications, checks certifications, and summarises contracts against your approved supplier list.
- "Compare these two supplier quotations."
- "Is this supplier's certification current?"
Production Supervisor Assistant
Shift supervisors
Pulls together shift summaries, labour allocation, KPI dashboards, and outstanding issues, and recommends what to escalate.
- "What's outstanding from the last shift?"
- "What should I escalate right now?"
Warehouse Assistant
Logistics teams
Answers stock, picking, shipping, and delivery questions and supports barcode lookups, without a call to the warehouse office.
- "Where is this SKU located?"
- "What's the delivery status on this order?"
NPI Assistant
New product introduction teams
Especially valuable for medical devices and advanced manufacturing: keeps design documentation, validation protocols, risk files, and DHF documentation organised and searchable through every engineering change.
- "Find the latest validation protocol for this design."
- "What changed since the last DHF review?"
Safety Assistant
Every employee on the floor
Answers what PPE a task requires, walks through lockout and tagout steps, and surfaces the right emergency procedure immediately, not after a search.
- "What are the lockout and tagout steps for this machine?"
- "What do I do if this chemical spills?"
Compliance Assistant
Regulated manufacturers
Supports ISO 9001, ISO 13485, GMP, FDA documentation, CE marking, and internal audits by keeping the right procedure and evidence one question away.
- "What's our procedure for this ISO 9001 clause?"
- "Pull the evidence for this internal audit."
Yield Assistant
Production managers and shift supervisors
Tracks yield through the shift by combining MES data where you have one with what operators mention in the moment, so stoppage reasons get captured as they happen, not as separate paperwork. Flags drift against target and forecasts where the shift will land. This is the assistant demonstrated below.
- "What's our yield tracking to right now?"
- "Will we hit the shift target?"
A real conversation, and what your team sees behind it
An example of the Production Floor Assistant helping a newly onboarded operator, and what it logs for the supervisor and safety team behind the scenes.
What the operator sees
Live chat · Manufacturing
What your team sees
Admin dashboard · Live activity
Waiting for a new conversation…
Illustrative example. Once configured for your business, your assistant answers from your own content, policies, and systems.
Captured as operators chat, not as separate paperwork
An example of the Yield Assistant picking up a stoppage reason the moment an operator mentions it mid-shift, no separate report needed, and rolling it straight into the end-of-shift handover and live yield tracker. Works whether or not the line has an MES.
What the operator sees
Live chat · Manufacturing
What your team sees
Yield tracker · Line 3 · Day Shift
94.6%
Yield vs 95% target
Units produced
1,842
Forecast
Projected to finish at 94.2% if the current trend continues
Illustrative example. Once configured for your business, your assistant answers from your own content, policies, and systems.
Ready to see this for your business?
Book a discovery call and we'll scope an assistant grounded in your own content and policies.