Turn late-night browsers into qualified customers.
Shoppers ask questions at every hour your store is open, which is all of them. Triskelion's AI assistant answers from your real catalogue and policies, checks order status, and hands qualified leads to your team with full context.
What makes ecommerce and retail support hard to get right
- Cart abandonment climbs when shoppers can't get a quick answer outside business hours
- Product and policy information is scattered across a website, a help desk, and store staff, so answers vary by channel
- Support teams spend hours on repetitive order status and returns questions instead of higher-value work
- Peak sales periods overwhelm support capacity right when conversion matters most
Built around your real conversations
Grounded product and policy answers
Every response is drawn from your approved catalogue, FAQs, and policies, with citations, so shoppers get accurate answers at 2am and 2pm alike.
Order and shipping status on demand
Customers get real-time order, shipping, and returns status without opening a ticket or waiting for a reply.
Lead qualification and handoff
High-intent conversations are scored, briefed, and routed to your sales or support team so no buying signal is missed.
24/7
Always-on coverage
Grounded
Answers cited to your catalogue
Seconds
Typical response time
A real conversation, and what your team sees behind it
An example of how the AI Customer & Sales Assistant handles an ecommerce and retail conversation end to end, from the customer's chat window to what it logs on your team's dashboard behind the scenes.
What the customer sees
Live chat · Ecommerce and Retail
What your team sees
Admin dashboard · Live activity
Waiting for a new conversation…
Illustrative example. Once configured for your business, your assistant answers from your own content, policies, and systems.
Ready to see this for your business?
Book a discovery call and we'll scope an assistant grounded in your own content and policies.